Operations Manager : Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.

Experience

6-10 yrs

Employment Type

Full-time

Openings

1 position

Sep 10, 2026

Required Skills :

- Google Opps

Google Opps (Operations) Manager Hyderabad - Full-time - Hybrid

About the Role The Google Opps (Operations) Manager will lead operations within the Google Ad Manager ecosystem, focusing on technical operations, product support, and workflow optimization. The role requires a strong technical and analytical background, with experience in mentoring technical analysts and driving a high-performance culture. Success in this role will be measured by the ability to maintain compliance with aggressive SLA targets and drive continuous improvement.

Key Responsibilities

- Maintain a mastery-level understanding of specialized GAM support paths to ensure zero-loss case transitions.
- Navigate ticketing ecosystems and live operational visualization tools with high proficiency to ensure total queue transparency.
- Lead rigorous audits and participate in process improvements to optimize workflow and efficiency.
- Troubleshoot GAM delivery issues and optimize publisher-side workflows.
- Manage and mentor technical analysts to ensure a high-performance culture.
- Analyze real-time data to identify throughput bottlenecks and implement corrective measures.
- Allocate cases dynamically and mitigate ageing management issues.
- Handle critical escalations and ensure compliance with SLA targets.
- Facilitate smooth hand-offs between global cross-functional teams.

Requirements :

- Have 6+ years of experience in Ad Tech product support or technical operations.




- Have at least 3-5 years of experience focused on the Google Ad Manager ecosystem.
- Hold a Bachelor’s degree in a relevant field, with a technical or analytical background.
- Possess proven hands-on expertise in GAM delivery troubleshooting and ad-tagging.
- Have 2+ years of experience in a lead or capacity management role, with a track record of mentoring technical analysts.
- Demonstrate sophisticated verbal and written communication skills.
- Have experience in performance auditing, workforce management, and data-driven reporting.

Good to Have

- Advanced proficiency in dynamic case allocation and mitigation, ageing management, and handling of critical escalations.
- Expert ability to steer shift-level operations and foster a high-performance culture.
- Strong interpersonal skills to manage internal expectations and facilitate smooth hand-offs between global cross-functional teams.

What We Offer No information available.

At a Glance :

- Work ModeHybrid
- EmploymentFull-time
- Experience6-10 yrs
- Openings1
- LocationHyderabad
- DeadlineSep 10, 2026

[ Hiring process ]

What to expect : Four stages, typically completed within 2-3 weeks . We respect your time — every stage has a transparent purpose and timely feedback.- STEP 0130 min

Screening Call : Introductory conversation with our talent team to understand your background and motivations.- STEP 0260-90 min

Technical Round : Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.- STEP 0345 min

Culture Fit : Conversation with practice leadership covering working style, ownership, and how you collaborate.- STEP 04Within 5 days

Offer : Formal offer with full compensation breakdown, start date, and onboarding plan.

📌 Operations Manager (Hyderabad)
🏢 Techila Global Services
📍 Hyderabad