Reporting to :Area Manager

Reportees :Asst Café Manager, MTs, OTs, Brew Master, Team Members.

KRA :

- Translating company’s objectives in the region
- Ensure store compliance with company’s operational procedures
- Lead, motivate & develop team to maximize profits
- Drive customer focus through service standards in area

Knowledge, Skills & Abilities :

- Excellent communication & influencing skill
- Result oriented
- Financial awareness & understanding of P&L;
- Ability to strategize & analyze reports
- Sales & marketing orientation
- Planning & organizational skills
- Building & developing high performance team
- Operating system & internet skills

Qualifications : Exposure :

- BHM graduate / Any Graduate
- 2 - 8 years of experience in handling Cafes
- QSR or Coffee Background

Duties & Responsibilities : Financial : Ø Supervise an individual outlet.

Ø Maximize Café sales performance and drive profits.

Ø Sales forecasting and apportioning targets across teams.

Ø Asset & Equipment maintenance.

Ø Assuring the Timely & Accurate indent is placed for the café.

Ø Wastage control measures.

Ø Ensuring the compliance of the SOPs on cash & all the tenders.

Ø Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management :



Ø Retention of manpower.

Ø Inspiring the team to ensure the sales target in met.

Ø Briefing the team on a daily basis to ensure the team understands the importance SOPs

Ø Ensure the team is groomed to move to the next level.

Ø Grievance handling & solving issues.

Ø Ensure the Training Certification of team members.

Process Indicators : Ø Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).

Ø Ensuring the Quality Audits done on day to day basis.

Ø Implementation of SOPs.

Ø Efficient utilization of the manpower by means of effective charting out the duty rooster.

Ø Integrity, cost controllable & Waste Management.

Ø Ensuring 90% score in the Management Visit Report.

Customer orientation : Ø Ensure all the Customer complaints are resolved.

Ø Analysis of Customer database complaints & drive the footfall in the cafes.

Ø Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus.

Ø Ensuring the Training norms are met.

Ø Ensuring 90% score in the Management Visit Report.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits :

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Cafe Manager (Bengaluru)
🏢 Café Coffee Day
📍 Bengaluru