JLL supports the Whole You, personally and professionally.
What Jobs involved : -
- Workplace Technical Services Manager
Work Dynamics
What this job involves : This position is mainly to lead an Engineering team dealing with all the critical engineering equipment (of in its nature proactive and focused on the technical details), to ensure and enhance the functionality of the Workspace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do.
The role overseas the execution of the day to day technical requirements to support the Workspace team, meet up the set Key Performance Indicator (KPI) and our vendor partners, ensuring compliance to SOPs and SLAs
A key aspect of this role is to work in collaboration (hand in hand) with other service function/partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests
MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
On time resolution for any sort of Engineering problemto enhance Occupant Experience
Escalate technical issues where required
Commitment to deliver the best level of service every time through attention detail
Identify opportunities to improve technical service delivery to benefit the Workspace
Trusted partner to deliver all GRE requirements aligned to GRE OE codes
Strive for Continuous Improvement implementation
Manage theEngineers & Technician proactively
Assisting with the preparations of Operational strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
Functional operational control to deliver excellence every time
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Implement and manage the change control process
Be able to resolve problems and improve operations
Client/Stakeholder Management (in support of the Technical Services Lead)
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Communicate effectively with Clients and vendors at the ground level to create customer delight
Work with all related parties on time delivery of all contracted services
Leadership / Staff Management/ Team Participation
Actively encourage an environment that supports teamwork, able to lead a team from front, guide team to achieve the client’s expectation and Business goal
Operational Management
Manage, review and execute all Engineering/Technical service contracts, including inspections and quality management of service delivery
Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Preparation of tender documentation,
evaluation of tenders and preparation of contracts as defined by the main agreement
Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
Co-ordinate with Building Facility Managers & the Business Units on Project issues
Need to govern day to day set operational practices
Develop and implement innovative Energy Saving programs and processes that reduce the utility costs, increase productivity and increase the Operational Cost savings
Co-ordinate with Building operation teams to set upthe best maintenance standards and practices
Need to manage a periodical inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
Implement and oversee the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment
Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
Contribute to the Monthly Management Report
To provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly
Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
Ensure all works are compliance with statutory regulations on fire, health and safety standards
Ensure that service delivery teams and in office contractors undergo a Health and Safety Induction prior to deployment
Prepare thought through risk assessments for self-delivery
Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations