Key Responsibilities

- Handle client queries through calls, WhatsApp, email, and other communication channels.
- Understand client requirements and provide quick and effective solutions.
- Coordinate with internal teams to resolve client issues.
- Follow up with clients and ensure timely resolution of concerns.
- Assist clients with event-related information, bookings, payments, and other concerns.
- Handle complaints professionally and ensure high client satisfaction.
- Maintain records of client interactions, queries, and feedback.
- Identify recurring client issues and communicate them to the relevant teams.
- Build and maintain positive relationships with clients.
- Manage multiple queries efficiently in a quick-paced environment.

About Company: At SortMyScene, we make it easier for partygoers to discover events, reserve VIP tables, purchase tickets, and gain guest list admission to clubs/pubs/lounges. Currently, India's third biggest nightlife event ticketing platform.

📌 Client Service Executive in Mumbai
🏢 SortMyScene
📍 Mumbai