Job Title: Teacher / Trainer - Call Center Executive (CCE)

Location :Baddi, Himachal Pradesh

Reporting To : Center In-Charge / Project Manager

Project Type : Skill Development / Employability Training Program (Call Center / BPO Sector)

Job Summary : Key Responsibilities: Training Delivery

- Conduct classroom and lab-based training for Call Center Executive / BPO / Customer Support roles.

- Deliver modules on:

- Communication Skills (English & Hindi)

- Voice & Accent Neutralization

- Customer Handling & Call Etiquette

- Inbound / Outbound Calling Processes

- CRM Basics & Call Documentation

- Sales Fundamentals & Objection Handling

- Workplace Ethics & Professional Behavior

- Use role plays, mock calls, and live simulations to enhance practical learning.

Curriculum & Documentation

- Follow approved curriculum and lesson plans as per project guidelines.
- Prepare daily session plans, training aids, PPTs, and handouts.
- Maintain trainee records, attendance, assessments, and progress reports.
- Conduct internal assessments, mock interviews, and final evaluations.

Placement & Employability Support

- Support soft skill development, resume building, and interview readiness.

Center & Compliance Support





- Ensure training delivery as per NSDC / SSC / State Skill Mission norms (if applicable).
- Maintain discipline, code of conduct, and learning environment in the classroom.
- Support audits, inspections, and monitoring visits.

Eligibility Criteria: Educational Qualification

- Graduate in any discipline (preferred: Mass Communication, English, Management, or related fields).
- Certification in Call Center / BPO Training / Soft Skills preferred.

Experience

- Minimum 2-4 years of experience in:

- Call Center / BPO operations OR :

- Prior experience in Skill Development / Vocational Training Projects will be an added advantage.

Skills & Competencies

- Excellent communication skills in English and Hindi .
- Solid knowledge of call center processes and customer service standards.
- Ability to engage, motivate, and manage youth trainees.
- Basic computer skills (MS Office, CRM basics).
- Willingness to work with diverse learner groups.
- Exposure to BPO / KPO / Customer Support / Tele-Sales environment.
- Experience in government-funded or CSR skill training projects.

Pay: ₹20,000.00 per month

Work Location: In person

📌 Teacher / Trainer - Call Center Executive (Cce) (Mandi)
🏢 HKI Media Private
📍 Mandi