Key Responsibilities

- Guest Services : Greet guests warmly, manage check-in/check-out, assign rooms, and issue keys.
- Reservations & Billing : Handle phone/online reservations, update bookings, and process payments/billing accurately.
- Problem Resolution : Address guest complaints and special requests promptly to ensure a high level of service.
- Departmental Coordination : Liaise with housekeeping to ensure rooms are ready and with maintenance for repairs.
- Administrative Duties : Maintain guest records, manage cash handling, and keep the reception area organized.

Required Skills and Qualifications

- Experience : Previous experience in hospitality, front desk, or customer service.

- Communication : Excellent verbal and written communication skills.





- Technical Skills : Proficiency in Hotel Property Management Systems (PMS) and Microsoft Office.

- Soft Skills : Robust interpersonal skills, problem-solving abilities, and the capability to work under pressure.

- Key Performance Metrics :

- Guest satisfaction scores (CSAT).

- Check-in/check-out speed and accuracy.

- Upselling revenue (e.g., room upgrades).

- Handling of guest complaints.

Job Types : Full-time, Permanent

Pay: ₹9,247.14 - ₹26,728.79 per month

Work Location: In person

📌 Front Office Executive (Receptionist) (Mysuru)
🏢 MYSORE ELITE GROUPS
📍 Mysuru