1. Job Purpose

The Receptionist is responsible for managing the front desk and ensuring a professional, welcoming, and efficient experience for patients, visitors, doctors, and other stakeholders. The role includes patient registration, appointment coordination, handling inquiries, maintaining records, and supporting the smooth day-to-day functioning of the diagnostic center.

1. Key ResponsibilitiesFront Desk Management
- Welcome and assist patients and visitors in a polite and professional manner.
- Manage the reception desk and ensure a clean and organized front-office environment.
- Handle incoming telephone calls and direct them to the appropriate department or person.
- Provide basic information regarding available services, timings, and appointment procedures.

Patient Registration and Appointments

- Register new patients and update patient details accurately.
- Schedule, confirm, and coordinate appointments for doctors and diagnostic services.
- Guide patients regarding registration, consultation, diagnostic tests, and report collection.
- Coordinate with doctors, technicians, and other departments regarding patient appointments and schedules.

Billing and Payments

- Assist with patient billing and payment-related processes as assigned.
- Issue receipts and maintain relevant payment records.
- Coordinate with the accounts team regarding daily collections and billing information.

Patient Coordination

- Ensure patients are guided properly to the concerned department or service area.
- Handle patient queries and concerns courteously and escalate issues to the management when required.
- Maintain a professional and patient-friendly environment at all times.

Records and Administration

- Maintain appointment registers, patient records, and other front-office documentation.
- Ensure the confidentiality of patient information and organizational records.




- Assist in preparing daily reports, appointment lists, and other administrative documents as required.

Communication and Coordination

- Coordinate effectively with doctors, technicians, laboratory staff, radiology staff, and management.
- Communicate important information accurately and promptly.
- Support the smooth coordination of OPD, pathology, radiology, and other diagnostic services.

1. Skills and Requirements

- Previous experience in a hospital, clinic, diagnostic center, or healthcare facility will be preferred.
- Good communication and interpersonal skills.
- Basic knowledge of computers and office software.
- Ability to handle patient registration and appointment systems.
- Qualified appearance and positive attitude.
- Ability to work calmly and efficiently in a busy healthcare environment.
- Good organizational and multitasking skills.

- Professional Conduct

The Receptionist shall:

- Treat all patients and visitors with courtesy, respect, and professionalism.
- Maintain strict confidentiality regarding patient and organizational information.
- Report on time and maintain discipline during working hours.
- Follow the policies and procedures of the organization.
- Avoid arguments or inappropriate behavior with patients, visitors, or colleagues.
- Immediately report any operational or patient-related concerns to the concerned authority.

1. Working Hours

Working hours and weekly off shall be as per the policies and operational requirements of AVM Diagnostics Center .

1. Salary and Remuneration

2. Performance Expectations

The Receptionist will be evaluated based on:

- Patient handling and satisfaction
- Accuracy of registration and records
- Appointment management
- Communication and coordination
- Professional behavior and punctuality
- Ability to handle front-office responsibilities efficiently

Contact - (phone hidden)

Pay: ₹8,000.00 - ₹9,500.00 per month

Work Location: In person

📌 Front Office Receptionist (Chaukaghat)
🏢 AVM Diagnostic Center
📍 Chaukaghat