- Welcome and assist walk-in customers and students.
- Manage front desk operations and maintain a professional reception area.
- Handle phone calls, WhatsApp inquiries, and appointment bookings.
- Provide information and counselling about salon services and academy courses.
- Convert walk-in and telephonic inquiries into admissions and appointments.
- Maintain student and customer records using computer software.
- Prepare bills, receipts, and daily reports.
- Coordinate with trainers, beauticians, and management for smooth scheduling.
- Follow up with leads regarding courses and salon services.
- Maintain proper filing and documentation.
- Ensure excellent customer service and resolve basic customer queries.
Required Skills :
- Good communication and counselling skills.
- Pleasant personality with a professional attitude.
- Ability to handle multiple tasks efficiently.
- Strong customer service and interpersonal skills.
- Basic billing and record management knowledge will be an added advantage.