Key Roles & Responsibilities Manage customer relationships and ensure timely resolution of queries and complaints. Maintain and update customer records in the CRM system. Coordinate with the Sales, Production, Dispatch, and Accounts teams for smooth order processing. Track customer orders, deliveries, and payment status. Prepare CRM reports, MIS, and customer feedback reports. Ensure high levels of customer satisfaction and timely follow-ups. Support customer retention initiatives and build long-term client relationships.

Required Qualifications Bachelor's degree in any discipline. 2-5 years of experience in CRM, customer service, or client coordination (experience in the pharmaceutical or nutraceutical industry is preferred). Strong communication, interpersonal, and problem-solving skills. Proficiency in Microsoft Excel, MS Office, and CRM software. Ability to multitask and work effectively in a quick-paced environment.

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Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Application Question(s):

- Current CTC?
- Expected CTC?

Experience :

- CRM software: 2 years (required)
- E-Commerce: 1 year (required)

Work Location: In person

📌 CRM Executive Receptionist (Ashoknagar)
🏢 Medglobe Therapeutics
📍 Ashoknagar