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Broad outline of the Role Minimum Qualifications & Experience**

- Graduate in accounting or finance
- 0 - 4 years of relevant experience

Other Knowledge & Skills

- Basic accounting procedures, Excel, Outlook

Key Responsibilities

- Manage collections for the Active Enterprise BFSI Portfolio comprising accounts with annual billing of approximately ₹80-90 Cr per annum.

- Drive end-to-end receivables management and ensure timely collections from customers.

- Monitor and control critical collection KPIs including:

- Ageing Buckets

- Bad Debts

- DSO (Days Sales Outstanding)

- Billing vs Collections

- TDS Collection & Reconciliation

- Audit Compliance

- Coordinate with internal cross-functional teams such as Sales, Finance, Operations, and Legal for dispute resolution and collection enablement.

- Conduct regular interlock/review meetings with stakeholders to resolve payment disputes and drive closures.

- Prepare MIS reports, dashboard updates, collection trackers, and management reports on collection performance.

- Support internal and external audit requirements with accurate documentation and compliance adherence.





- Identify collection risks proactively and recommend corrective actions to improve cash flow.

- Maintain strong customer relationships while ensuring adherence to company collection policies and processes.

- 4-5 years of experience in Collections / Accounts Receivable Management, preferably in Enterprise or BFSI portfolios.

- Strong understanding of receivables management, billing cycles, reconciliation, and financial controls.

- Experience in handling large corporate accounts and high-value collections.

- Good knowledge of TDS reconciliation, ageing analysis, and DSO management.

- Ability to work effectively under pressure and consistently deliver results within timelines.

- Strong negotiation, stakeholder management, and problem-solving skills.

- Excellent communication skills — both written and verbal.

- Proficient in Microsoft Excel, MIS reporting, and ERP/accounting systems.

- Positive attitude with strong ownership mindset and “can-do” approach.

- Ability to collaborate across teams and manage multiple priorities simultaneously.

Preferred Skills

- Experience in Telecom / BFSI / Enterprise business collections.
- Strong analytical and reporting skills.
- Customer engagement and conflict resolution capability.
- High attention to detail and process orientation.
- Ability to work in quick-paced and target-driven environments

📌 Sr. Customer Service Executive - Collections (Mumbai)
🏢 Tata Communications
📍 Mumbai