About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate recent possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. : NCR V Grade Summary :

- Job Profile**:

- Collect issue details and accurately log information into desktop tools and systems.

- Monitor the progress of incidents and escalate any cases not resolved within the required timeframe.

- Schedule customer service activities using multiple tools and platforms.

- Provide phone support for retail customer systems and ensure all incidents and service requests are created promptly and accurately.

- Deliver clear, effective, and creative solutions to moderately complex user issues to maximize system and product availability.

- Take ownership of customer service requests and ensure timely and satisfactory resolution.

- Work in a 24/7 rotational shift environment , with focus on evening and night shifts . - Functional Skills & Competencies :

- Knowledge of:

- Problem routing, tracking, and escalation procedures

- Advanced troubleshooting and problemsolving techniques-

- Strong relationshipbuilding skills

- Excellent verbal, written, and activelistening communication skills





- Strong customer service orientation

- Ability to work effectively in a fastpaced, teamdriven environment - Education : High School Diploma, Technical Diploma, Graduate Degree, or equivalent. - Experience : 0-1 year of relevant experience.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

📌 Customer Care Agent (Mumbai)
🏢 NCR
📍 Mumbai