We are looking for a Customer Relationship Executive to join our Ather dealership and manage customer service coordination and follow-ups.
Key Responsibilities
- Handle service-related customer calls and queries .
- Contact customers and book service appointments .
- Follow up with customers regarding upcoming and pending services.
- Maintain customer records and update service appointment details.
- Coordinate with the service team to ensure a smooth customer experience.
- Follow up with customers after service and collect feedback.
- Make reminder calls for scheduled and due services.
- Assist in improving customer satisfaction and service retention.
Requirements :
- Good communication and customer-handling skills .
- Basic knowledge of computers and MS Office/Excel.
- Ability to make calls and follow up with customers professionally.
- Prior experience in customer relationship management, automobile service, telecalling, or dealership operations is preferred.
- Freshers are welcome to apply. :
- Positive attitude, willingness to learn, and valuable follow-up skills.
Job Type : Full-Time Location : Seelanaickenpatti, Salem Industry : Automobile / Electric Vehicles Experience : Freshers can apply; prior experience preferred
Pay: From ₹11,000.00 per month
Benefits :
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time