Role : Customer Support Representative Location: Remote Exp : 2+ Yrs

Job Summary : The Customer Support Representative (CSR) is a pivotal role dedicated to delivering outstanding customer support and managing a variety of customer interactions with a focus on problem resolution and upselling. This role demands robust problem-solving skills to navigate through customer inquiries and transactions effectively.

Key Responsibilities :

- Customer Advocacy and Support :Act as a customer advocate by providing detailed product and service information, resolving challenges related to products and services, and maintaining high satisfaction rates.
- Customer Account Management : Accurately maintain and update customer records, ensuring all account information is current and reliable.
- Problem Resolution : Skillfully address product or service issues by identifying the root cause, presenting transparent solutions, and expediting any necessary corrective actions or adjustments to ensure comprehensive resolution.
- Collaborative Efficiency : Contribute positively to the team’s objectives,



ensuring individual efforts align with the team’s goals and performance standards.
- Performance Excellence : Achieve and maintain high standards in meeting Service Level Agreements and customer satisfaction metrics.
- Technical Proficiency and Ticket Management :Efficiently manage support inquiries through Zendesk , escalating development issues via Basecamp , and overseeing customer accounts through Chargebee and other specialized tools.

Qualifications :

- Native English Fluency with strong written and verbal communication skills.
- Min 2 years of customer service experience , preferably in the B2B SaaS domain Show proactivity and self-motivation with the ability to operate independently.
- Display experience with key customer success platforms such as Zendesk and Basecamp, with Chargebee knowledge being advantageous.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Support Representative (Ahmedabad)
🏢 Moon Technolabs
📍 Ahmedabad