Role Overview

We are looking for a dedicated and highly experienced Senior Customer Support Executive with a minimum of 5 years of professional experience in the e-commerce sector. In this role, you will be the primary voice of our brand, responsible for ensuring a world-class experience for our buyers across our independent online stores and major global marketplaces, including Amazon and eBay .

Key Responsibilities

- Multi-Platform Support : Manage and resolve all buyer inquiries, concerns, and disputes across our website, Amazon (Seller Central), and eBay (Seller Hub).
- Issue Resolution : Handle complex cases involving order tracking, damaged goods, returns, and refunds, ensuring a "first-contact resolution" whenever possible.
- Account Health Management : Proactively monitor and maintain high seller ratings. Manage feedback, appeals, and A-to-z Guarantee claims to ensure our marketplace accounts remain in good standing.
- Process Improvement : Identify recurring customer pain points and collaborate with the logistics and marketing teams to improve our internal systems and product descriptions.

Required Qualifications

- Experience : 5+ years of hands-on experience in customer support specifically for E-commerce .
- Marketplace Expertise : Proficiency with Amazon Seller Central and eBay Seller Hub protocols,



including their specific messaging and dispute resolution frameworks.
- Exceptional Communication : Fluent written and verbal communication skills with a focus on empathy, clarity, and qualified etiquette.
- Problem-Solving Skills : The ability to think on your feet and make fair, data-driven decisions that balance customer satisfaction with business profitability.
- Technical Proficiency : Experience using helpdesk software (e.g., Zendesk, Gorgias, or Freshdesk) and e-commerce platforms like Shopify or WooCommerce.

Preferred Skills

- Experience managing international customer inquiries and understanding global shipping/customs nuances.
- Familiarity with "Buy Box" dynamics and how customer service metrics impact sales visibility.
- Ability to handle high volumes of inquiries during peak seasons (Q4/Black Friday) without compromising quality.

What We Offer

- Stability : Join an established business with a steady flow of customers and a supportive team environment.
- Growth : Opportunities to help shape our customer service department as we scale to new platforms.
- Culture : A collaborative atmosphere where your feedback directly influences our operational improvements.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (E-commerce & Marketplaces) (Prayagraj)
🏢 WeTech Outsourcing
📍 Prayagraj