Hiring: Sales / Customer Service Advisor Rome Your Way LLP Company Description

Rome Your Way LLP is a fast-growing travel and hospitality company focused on delivering premium customer experiences, seamless travel planning, and high-quality service support. We specialize in creating memorable travel experiences through skilled customer handling, prompt communication, and result-driven sales operations.

We are looking for a motivated Customer Service Advisor who can convert enquiries into bookings while maintaining excellent customer relationships.

Job Role: Sales / Customer Service AdvisorRoles & Responsibilities

- Handle customer enquiries via WhatsApp, calls, Instagram, Facebook, and website leads
- Guide customers regarding packages, pricing, availability, and services
- Convert leads into confirmed bookings through proper follow-ups and communication
- Maintain daily lead and sales records
- Coordinate with operations team for smooth customer experience
- Resolve customer queries professionally and maintain positive relationships
- Upsell premium services and add-ons wherever applicable
- Ensure timely response to all customer enquiries

Sales Targets

- Achieve monthly sales and booking targets assigned by the management
- Maintain a high lead conversion ratio
- Daily follow-up targets to ensure maximum closures
- Generate repeat business and customer referrals

Follow-Ups

- Regularly follow up with pending leads and interested customers




- Maintain proper follow-up schedules and customer records
- Reconnect with old and inactive leads for potential conversions
- Ensure no qualified lead remains unattended

Closures

- Convert enquiries into successful bookings through effective communication and sales skills
- Handle negotiations professionally while maintaining company profitability
- Achieve closure targets within assigned timelines
- Maintain customer satisfaction throughout the booking process

Monthly Incentives

In addition to fixed salary, attractive performance-based incentives will be provided based on:

- Monthly sales achieved
- Lead conversion performance
- Customer handling quality
- Target completion
- Repeat bookings and upselling performance

Preferred Skills

- Good communication skills in English & Hindi
- Experience in sales, travel, hospitality, or customer service preferred
- Knowledge of WhatsApp Business, CRM handling, and social media communication is an advantage
- Positive attitude, confidence, and convincing skills
- Ability to work under targets and pressure

Job Details

- Position : Sales / Customer Service Advisor
- Industry : Travel & Hospitality
- Location : Goa
- Employment Type : Full-Time

Pay: ₹10,368.29 - ₹34,169.58 per month

Application Question(s):

- Do you have any prior experience in Credit card sales or collections?

Experience :

- Direct sales: 1 year (required)

Language :

- Kannada (required)

Work Location: In person

📌 Sales/customer Service Advisor (Panaji)
🏢 ROME YOUR WAY
📍 Panaji