Chat Support Executive

Company : Magnum Group Location : Bhopal, Madhya Pradesh (Work from Office)

Job Type : Full-time

Full Job Description

Whether you're a fresher looking to start your career or an experienced qualified seeking new opportunities, we'd love to hear from you.

Roles & Responsibilities

- Handle customer queries through live chat in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer concerns with a solution-oriented approach.
- Record and maintain customer interaction details.
- Escalate complex issues to the appropriate department when required.
- Ensure customer satisfaction by delivering high-quality support.
- Meet productivity and quality targets, including response time and resolution rate.
- Collaborate with internal teams to provide seamless customer service.

Eligibility Criteria

- Graduate in any discipline.
- Excellent written and verbal communication skills.
- Basic computer knowledge and typing skills.
- Strong problem-solving and interpersonal skills.
- Willingness to work in rotational shifts, including night shifts.

Salary & Benefits

- Freshers :



₹13,000 + ₹1,000 Incentive (In-Hand)
- Experienced : ₹14,000 + ₹1,000 Incentive (In-Hand)
- Night Shift Allowance
- Performance-based salary hike after 6 months and 1 year
- Career growth opportunities
- Supportive work environment
- On-the-job training

Job Details

- Work Location : Bhopal (Work from Office)
- Working Days : 6 Days a Week
- Shift : Rotational/Night Shift
- Employment Type : Full-time

Preferred Skills

- Good communication and interpersonal skills.
- Customer service orientation.
- Ability to multitask and work under pressure.
- Positive attitude with a willingness to learn.

Contact Person :Mahak Dwivedi Mobile :(phone hidden)

Office Address : Ground Floor, Chinar Incube Business Center, Hoshangabad Road, Bhopal

Job Type : Full-time

Schedule :

- Rotational shift
- Night shift

Education :

- Bachelor's Degree (preferred)

Experience :

- Customer Support: 0-2 years (preferred)

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Support Executive (Cse) (Bhopal)
🏢 Magnum group
📍 Bhopal