Job Summary : Key Responsibilities :

- Respond to customer inquiries in a timely and qualified manner
- Resolve customer complaints and issues effectively
- Provide accurate information about products and services
- Maintain records of customer interactions and transactions
- Follow up with customers to ensure issue resolution
- Escalate complex issues to the appropriate department
- Meet customer satisfaction and performance targets
- Adhere to company policies and service standards

Required Skills & Qualifications :

- High school diploma or bachelor’s degree (preferred)
- Previous experience in customer service or support (an advantage)
- Strong communication and interpersonal skills
- Ability to handle difficult customers calmly and professionally
- Basic computer skills and familiarity with CRM systems
- Good problem-solving and multitasking abilities

Personal Attributes :

- Patient and empathetic
- Positive attitude and team-oriented
- Good listening skills
- Reliable and punctual

Pay: From ₹11,000.00 per month

Benefits :

- Cell phone reimbursement
- Provident Fund

Education :

- Secondary(10th Pass) (preferred)

Work Location: In person

📌 Customer Support Representative (Godam)
🏢 FLO
📍 Godam