About us : We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Key Responsibilities

- Collaborate closely with US‑based project teams and stakeholders to manage priorities, timelines, and deliverables across time zones
- Lead the translation of business requirements into detailed functional specifications and solution designs
- Contribute across all phases of the project lifecycle, including requirements gathering, design, build, test, deployment, and post‑go‑live support
- Own functional workstreams and independently execute system configuration, customization, and testing activities
- Facilitate client workshops, discovery sessions, and solution walkthroughs
- Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT), including defect triage and resolution
- Support data migration efforts, including data mapping, transformation, validation, and loading into Dynamics 365
- Configure security roles, access controls,



and business rules in alignment with client governance and compliance standards
- Develop and maintain high‑quality project documentation such as functional design documents, configuration workbooks, test scripts, and user guides
- Support post‑go‑live activities including hypercare, enhancements, and defect resolution

Required Qualifications

- 4+ years of hands‑on functional experience with Microsoft Dynamics 365 Customer Engagement

- Customer Service

- Contact Center / Omnichannel

- Sales

- Customer Insights - Journeys

- Field Service

- Project Operations

- Experience with the Microsoft Power Platform, including:

- Power Automate

- Power Apps

- Power Pages

- Dataverse and Copilot Studio

- Power BI

- Strong business process mapping and requirements analysis skills

- Excellent written and verbal communication skills in English

- Experience working in global delivery models and collaborating with onshore/offshore stakeholders

- Ability to manage multiple priorities and meet delivery timelines in a consulting workplace

- Experience contributing to solution design and architecture discussions

Certifications (Strongly Preferred)

- Microsoft Dynamics 365 certification(s)
- Power Platform certification(s)
- Actively pursuing Microsoft certifications is highly encouraged and supported

📌 Microsoft Customer Engagement Senior Associate (Gurugram)
🏢 RSM
📍 Gurugram