Knowledge of products (UCPG) Technical knowledge about Service offerings and Channel Management Vendor & business associates/ Dealer management Knowledge of Revenue Generation (AMC, Spare parts) Excellent Communication & Presentation skills Interpersonal and negotiation Skills
Job Description :
Regular review of open complaints and ensure response time and its closure as per SLAs Achieve Revenue generation targets. Ensure Preventive Maintenance adherence and audit quality of Service on regular basis. Maintain Customer i-base hygiene and regularly update end user data in system To drive customer engagement and high CSI. Building robust relationship with Customers by ensuring timely maintenance and addressing the concerns proactively. Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement. Competitors and market feedback on time to HQ. System and process implementation at all channel partners
Short Info
- Posted: 0 day(s) ago
- Location: Pune
- Qualifications: B. tech diploma
- Experience: 4 Years - 0 Months To 10 Years - 0 Months
📌 Service Delivery-pune
🏢 Blue Star India
📍 Pune
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