What are we looking for? : What does the job entail? :
- Responsible for reviewing and registering for customer complaints escalated through various channels.
- Ownership and accountability of task assigned
- Ensure TAT's, Productivity and Accuracy metrics are met as per defined targets.
- Working knowledge of excel and MS tools.
- Proven track record and a qualitative bent of mind and attention to detail.
- Should have a cooperative approach and be a team player extending support to other members where required.
Work Experience : 1-2 years
Essential Qualification : Graduate
Preferred Skills : Good in Excel, data management and good communication skills (spoken and written).
📌 Senior Associate - Service Recovery (Mumbai)
🏢 HDFC Life
📍 Mumbai
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