JLL supports the Whole You, personally and professionally.

Senior Executive Facilities - Soft Service

Integrated Facilities Management - Corporate Solutions (region/country)

What this job involves : Providing onsite support

You will be the upper facilities management’s trusted right hand on all facilities-related activities like maintenance of high quality of Housekeeping standards, Pest control, Landscaping, vendor activities, Events Management, managing daily deployment of vendor staffs, attend and closure of user complaints, records for repair & periodic maintenance of cleaning equipment, store management, monitor par stock of chemicals & consumables, training vendor staffs on process & procedures, coordination with vendor on waste management. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Assist in controlling the expenses & provide cost effective solutions. Must be able to work in multiple shifts & timings. Provide with all sorts of Daily/Weekly/Monthly reports and ensuring timely submission of vendor invoices.

Soft Services Operations

Support day-to-day management of all soft services, ensuring consistent service delivery in accordance with contracts and Service Level Agreements (SLAs).

Monitor service performance and address issues promptly to maintain high standards of cleanliness, safety, and customer experience.

Conduct regular site inspections and audits, producing reports and tracking corrective actions.

Support mobilization and demobilization of soft services contracts when required.

Vendor & Contract Management

Liaise with soft services vendors and contractors to ensure compliance with contractual obligations.

Assist in reviewing vendor performance, including KPIs, service reports, and invoices.





Support the Facilities Manager in managing variations, escalations, and service improvements.

Health, Safety & Compliance

Ensure all soft services activities comply with health, safety, and environmental regulations.

Support risk assessments, method statements, and secure systems of work related to soft services.

Assist with incident reporting, investigations, and implementation of corrective actions.

Ensure compliance with site policies, statutory requirements, and client standards.

Client & Stakeholder Engagement

Act as a point of contact for client and occupier queries related to soft services.

Build positive working relationships with clients, occupants, vendors, and internal teams.

Support client meetings, service reviews, and reporting requirements.

Employee tickets to be closed within SLA.

Financial & Administrative Support

Assist with budget tracking and cost control for soft services.

Review invoices and support accurate cost allocation.

Maintain records, logs, and documentation related to soft services activities and compliance.

Continuous Improvement

Identify opportunities to improve service quality, efficiency, and user experience.

Support sustainability initiatives related to waste reduction, recycling, and environmentally responsible services.

Contribute to process improvements and best practice sharing across sites.

Key Performance Indicators (Typical)

Compliance with SLAs and KPIs





Client and occupant satisfaction levels

Health and safety compliance and audit outcomes

Timely resolution of service issues

Cost control and budget adherence

Skills & Competencies

Strong understanding of soft services operations within a facilities management environment

Good organizational and time-management skills

Effective communication and interpersonal skills

Ability to manage multiple vendors and priorities

Problem-solving and attention to detail

Customer-focused mindset

Proficiency in MS Office (Word, Excel, Outlook); CAFM systems desirable

Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping ,pest, landscape and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and Centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping sa

📌 Senior Executive Facilities- Soft Services (Bengaluru)
🏢 JLL
📍 Bengaluru