We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers.

We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee perks.

Objectives of this role

- Providing accurate information about products or services and guiding customers in making informed decisions.
- Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
- Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
- Escalating complex issues to higher authorities when necessary and following up on resolutions.
- Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks :

- Provide step-by-step guidance to customers to resolve issues or navigate products or services.




- Address customer feedback and concerns with empathy and professionalism.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Handle a high volume of customer contacts while maintaining quality service.
- Identify common customer issues and suggest improvements to enhance the customer experience.
- Keep accurate records of customer interactions using our customer support software.
- Contribute to the development of customer support materials and resources at the firm.

Pay: ₹19,670.00 - ₹29,760.00 per month

Benefits :

- Food provided
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Barrackpore)
🏢 Flyriise Aviation And Hospitality Services
📍 Barrackpore