: Education Qualification :

- Any Graduate (Engineering / Science) Skills :

- Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced

- Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable

- Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable

- 1. Ability to comprehend end users from international locations over the phone

- 1. Recording, classifying and prioritizing tickets

- 1. Providing initial support and troubleshooting based on Knowledge Base articles

- 1. Contributing to Knowledge Base with recent articles

- 1. Taking a remote of an end users? machine if required while troubleshooting

- 1. Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support

- 1. Monitoring the status and documenting the progress towards resolution of all open tickets

- 1. Keeping affected users informed about the progress.

- 1. Escalating the process if necessary

- 1.



Resolution confirmation and closure of tickets within the SLA

- 1. Attend trainings and complete certifications for set competencies

- Technical Skills

- 1. Ability to differentiate between different type of IT assets

- 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11

- 1. Troubleshooting Desktop/Application remotely

- 1. Ability to carry out Disk management, Disk Encryption, Wireless configuration

- 1. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP

- 1. Ability to troubleshoot calls for printers and copiers locally and remotely

- Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain ? (For MSP and Enterprise)

Location : India - Noida

Created On : 19-Nov-2025

📌 Administrator - Service Desk (Sd1) (Noida)
🏢 Microland
📍 Noida