Track Lead (Support & Operations)
- Noida, Uttar Pradesh
Job Summary : Backup Lead Administrator is responsible for end-to-end backup operations, platform administration, and service delivery ownership using Commvault and Dell Data Domain technologies. This role combines hands-on expertise, technical leadership, and operational governance to ensure high backup success rates, audit compliance, and business continuity.
Key Responsibilities :
1. Backup Operations Ownership Own daily backup operations, monitoring, and failure remediation across enterprise environments Ensure backup job success, SLA adherence, and schedule optimization Perform and validate restore operations (file, VM, database level) Manage backup policies, retention, and compliance requirements
2. Platform Management (Commvault / Data Domain) Administer Commvault CommServe, Media Agents, storage policies, and clients Manage Dell Data Domain appliances (DD Boost, replication, deduplication, capacity planning) Perform performance tuning, patching, and platform upgrades Ensure backup infrastructure availability and scalability
3. Incident, RCA & Problem Management Troubleshoot backup failures, storage issues, and performance bottlenecks Drive RCA and implement permanent fixes Handle P1/P2 incident calls and escalate to OEM (Dell/Commvault) Ensure compliance with ITIL processes (Incident, Change, Problem)
4. Monitoring, Reporting & Governance Monitor backup jobs, alerts,
and system health dashboards Publish daily/weekly/monthly backup health reports Track KPIs such as:
Backup success rate Restore success rate SLA adherence Ensure audit readiness and compliance reporting
1. DR & Continuity Support and lead Disaster Recovery (DR) drills and testing Ensure adherence to RPO/RTO targets Maintain DR documentation and recovery procedures Classification: Internal
2. Team Collaboration & Leadership Act as technical lead for L2/L3 backup engineersProvide guidance, knowledge transfer, and technical escalation support Participate in client governance and service reviews
Skill Requirements :
- Primary Skills Commvault Backup Administration Dell Data Domain / DD Boost Backup & Storage Concepts Deduplication, Compression, Replication Backup types (Full, Incremental, Synthetic full) Retention policies & archival Infrastructure Knowledge
OS: Windows, Linux/Unix Virtualization: VMware / Nutanix / Hyper-V Cloud backup basics (Azure/AWS) Tools & Process ITSM Tool: ServiceNow or equivalent Strong knowledge of ITIL framework Monitoring & alerting tools
Other Requirements : Experience & Qualification 6-9 years total experience 4+ years in Backup technologies (Commvault / Data Domain) Experience in production 24x7 enterprise setting Bachelor’s degree in IT / Engineering Preferred Certifications Commvault Certified Professional (CCP) Dell EMC Data Domain Certification ITIL Foundation
📌 Track Lead (Support & Operations) (Noida)
🏢 HCLTech
📍 Noida