PUBLIC Job Title: Member Services Executive Experience: 1.5 - 2 years Location: [Mumbai] Department: Client Services - Sales Role Objective: To provide efficient and professional support to members (financial institutions) by handling service-related queries, coordinating with internal departments for resolution, managing payment follow-ups, and ensuring accurate reconciliation with the finance team. Key Responsibilities :Member Service Query: o Act as the first point of contact for CRIF & efficiently handling/delegating queries. o Respond promptly to service-related queries from members (financial institutions). o Ensure accurate information and timely resolution of issues. Cross-Department Coordination: o Liaise with relevant internal teams to resolve member queries effectively. o Track and follow up on pending issues until closure. Payment Follow-Up: o Communicate with members regarding outstanding invoices. o Ensure timely collection for monthly invoices billed and escalate early warning for potential delays. Reconciliation & Finance Coordination: o Work closely with the finance team to confirm payments and reconcile accounts.



o Maintain accurate records of transactions and confirmations. Required Skills & Qualifications :Experience: Minimum 1-2 years in client servicing, member support, or similar roles. Communication Skills: o Moderate reading and writing proficiency in English. o Fluent verbal communication in Hindi and regional languages. Technical Skills: o Basic knowledge of MS Excel (data entry, simple formulas, formatting) Other Attributes: o Solid follow-up and coordination skills. o Ability to work in a fast-paced environment and manage multiple tasks. Education: Graduate in any discipline (Commerce preferred but not mandatory).

Pay: ₹25,000.00 - ₹29,000.00 per month

Benefits :

- Paid sick time
- Provident Fund

Education :

- Bachelor's (required)

Experience :

- Client Services - Sales: 1 year (required)

Language :

- English (required)
- Hindi (required)

Location :

- Andheri East, Mumbai, Maharashtra (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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