- Understand customer requirements and provide accurate information.
- Resolve customer concerns in a polite and professional manner.
- Coordinate with internal teams for timely issue resolution.
- Maintain proper records of customer interactions and follow-ups.
- Escalate complex issues to the concerned department when required.
- Ensure timely follow-up with customers.
- Maintain professional communication and service standards.
Requirements :
- 12th Pass / Graduate in any discipline.
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Ability to handle customers patiently and professionally.
- Positive listening and problem-solving skills.
- Hindi and basic English communication skills.