Customer Success & Support Executive

Company : BuildAmbit (RSP India Group) Location : Sector 62, Noida (In office, Full-time) Employment Type : Full-time Experience : 1 - 3 Years Joining : Immediate

About the Role

BuildAmbit is looking for a proactive and tech-savvy Customer Success & Support Executive to ensure a smooth and high-quality experience for our enrolled students and clients.

Key Responsibilities

1. Customer Success & Student Support

- Provide timely, professional, and accurate support to students and clients
- Assist students with onboarding, session access, LMS navigation, and program-related concerns
- Ensure a positive and smooth learning experience throughout the program lifecycle
- Maintain empathetic and solution-oriented communication

- LMS & Technical Support

- Learn and manage the company’s LMS/ERP platforms efficiently
- Help students with basic technical troubleshooting and platform navigation
- Coordinate internally for resolving technical issues or access-related concerns
- Support in maintaining program dashboards, trackers, and operational workflows

- Operations & Coordination

- Track onboarding, attendance, student participation, pending tasks, and issue resolution
- Coordinate with internal teams including Program, Sales, Mentors, SMEs, and Tech teams
- Maintain accurate records and daily updates using Google Sheets/CRM tools
- Ensure smooth execution of ongoing programs and operational activities

- Follow-Ups & Issue Closure

- Proactively follow up with students and internal stakeholders for pending actions
- Ensure end-to-end ownership and closure of every query or issue




- Escalate critical concerns with proper urgency and context when required

Skills & Requirements

- Strong verbal and written communication skills in English & Hindi

- Good problem-solving and coordination abilities

- Tech-savvy with the ability to quickly learn software platforms and tools

- Comfortable using:

- Google Sheets

- LMS/ERP/CRM platforms

- Ability to multitask and manage priorities efficiently

- Basic technical understanding or background preferred

Preferred Background

- BCA, B.Tech, B.Sc (IT/CS), or related fields
- Prior experience in Customer Success, EdTech, Support, Operations, or Technical Support is a plus

Key Traits (Non-Negotiable)

- Strong ownership mindset
- Excellent follow-up discipline
- Attention to detail
- Calm and professional under pressure
- High responsiveness and accountability

What You Will Gain

- Hands-on exposure to customer success and operations in a fast-growing EdTech environment
- Experience working closely with cross-functional teams
- Practical learning in LMS/ERP systems, execution, coordination, and client handling
- Chance for long-term growth based on performance

How to Apply

Job Types : Full time, Permanent

Pay: ₹38,000.00 - ₹45,000.00 per month

Benefits :

- Flexible schedule

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- We must fill this role ASAP, are you available to join immediately?
- Please rate your English proficiency on a scale of 1-10.

Experience :

- Customer support: 1 year (preferred)

Work Location: In person

📌 Customer Success Executive (Noida)
🏢 BuildAmbit
📍 Noida