About the Role : We are hiring a Customer Success Executive who will be responsible for managing end-to-end course setup and LMS operations for client accounts. This role requires hands-on work on the LMS platform, coordination with clients, configuring assessments, managing video modules, and ensuring courses are properly tested before going live.

Detailed Roles & Responsibilities : LMS & Assessment Management

- Create new courses on the LMS as per client requirements and arrange modules in the correct sequence.
- Upload videos, PDFs, presentations, and other learning materials, and add external video links properly.
- Configure course access settings and learner permissions to ensure the right users have the correct access.
- Create and set up assessments in the LMS, including attempt limits, passing marks, grading logic, time limits, and visibility settings.
- Check question options and correct answers before making the assessment live.
- Test the complete course and assessment from a learner’s point of view before activation.

Video & Content Handling

- Break long training videos into smaller modules if required
- Upload and organize video files properly
- Manage ZIP files and bulk content uploads
- Ensure external video links are working correctly
- Maintain proper file naming and version control
- Ensure content layout is clean and structured

Basic understanding of video trimming/splitting tools is required.

Client Communication & Account Handling





- Provide transparent status updates on ongoing tasks
- Coordinate with internal product or tech teams for issue resolution
- Request temporary credentials when backend testing is required
- Maintain proper documentation of client requests and changes
- Handle multiple client accounts simultaneously

Tools & Technical Knowledge Required

LMS Platforms (any one or similar)

- Moodle
- edX
- Or any custom LMS

Communication Tools

- Gmail / Outlook
- Slack / Microsoft Teams
- Basic CRM tools

File & Content Management

- Google Drive
- Microsoft Office (Excel, Word, PowerPoint)
- PDF handling tools

Video Handling Tools (Intermediate Level)

- Canva / basic video editors
- Online video split/trim tools

AI Productivity Tools (Good to Have)

- Copilot
- Gemini
- NotebookLM

Experience Required

- 0-2 years experience in Customer Success / LMS Operations / EdTech
- Hands-on experience in course creation and assessment setup
- Experience handling client accounts
- Exposure to SaaS or EdTech environment preferred

Skills Required :

- Strong attention to detail
- Ability to handle multiple tasks simultaneously
- Problem-solving mindset
- Professional written communication
- Ability to work independently

What We Are Looking For

Job Types : Full-time, Permanent

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits :

- Health insurance

Experience :

- Customer Success Executive: 1 year (preferred)

Work Location: In person

📌 Customer Success Executive - LMS & Course Operations (Sikandarpur)
🏢 Skills Caravan
📍 Sikandarpur