Position : Customer Care Executive Industry : Bags / Backpack Manufacturing Location : Kolkata Experience : 1-3 years preferred; freshers with good communication skills may also be considered Qualification : Graduate in any discipline

Job Summary

Key Responsibilities

- Understand customer requirements and provide accurate information regarding products, pricing, availability and order status.

- Coordinate with the sales, production, dispatch and logistics teams to ensure timely fulfilment of customer orders.

- Follow up with customers regarding quotations, orders, payments, dispatches and deliveries.

- Handle customer complaints and resolve issues in a polite and professional manner.

- Maintain proper records of customer enquiries, orders, complaints and follow-ups.

- Ensure timely communication with customers regarding delays, changes or other order-related matters.

- Develop and maintain good relationships with existing customers.

- Follow up with prospective customers and convert enquiries into orders wherever possible.





- Collect customer feedback and communicate recurring issues to the management.

- Support the sales team in customer coordination and after-sales service.

- Graduate in any discipline.

- Excellent spoken English and positive communication skills. :

- Hindi/Bengali communication skills will be an advantage.

- Pleasant, polite and professional personality.

- Customer-oriented approach with patience and a positive attitude.

- Good follow-up and coordination skills.

- Basic knowledge of MS Office / Excel and WhatsApp Business .

- Ability to handle multiple customer enquiries simultaneously.

- Prior experience in customer care, telecalling, sales coordination or order management will be preferred.

Experience

- 1-3 years of relevant experience preferred. :

- Freshers with excellent communication skills and the right attitude may also be considered.

Pay: ₹11,000.00 - ₹13,000.00 per month

Work Location: In person

📌 Customer Care Executive (Topaia)
🏢 GEAR MERCHANDISE PRIVATE
📍 Topaia