Job Location

Perungudi, Chennai (Work From Office)

Salary

₹22,000 - ₹30,000 per month (Based on experience and communication skills)

About the Role

We are looking for a dynamic and energetic Pre-Sales & Support Executive who can handle North Indian clients in Hindi and explain our SaaS-based Jewellery Business Management Platform - SaaSGOLD.

Roles & ResponsibilitiesPre-Sales Responsibilities

- Handle inbound leads and client enquiries from North India
- Explain SaaSGOLD product features in Hindi
- Conduct live product demos through Google Meet/Zoom
- Understand customer requirements and suggest suitable plans
- Follow up with interested leads and convert them into customers
- Coordinate with the sales and technical team during onboarding
- Maintain client communication records and follow-up status

Customer Support Responsibilities

- Help customers understand software features and workflows
- Resolve basic software usage queries
- Coordinate with the technical team for issue resolution
- Guide customers during app/web panel setup and onboarding
- Maintain good client relationships and ensure customer satisfaction





Required Skills :

- Fluent in Hindi (mandatory)
- Basic English communication
- Good presentation and convincing skills
- Understanding of SaaS products/software platforms
- Comfortable with Google Meet, Zoom, WhatsApp, CRM tools, etc.
- Strong follow-up and customer handling skills
- Basic computer knowledge is mandatory
- Experience in SaaS product sales/support
- Experience handling North Indian clients
- Telecalling or software demo experience
- Jewellery software or ERP experience is an added advantage

Working Details

- Work From Office only
- Office Location: Perungudi, Chennai
- Full-time role

Immediate Joiners Preferred

Pay: ₹22,000.00 - ₹30,000.00 per month

Perks :

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Education :

- Bachelor's (required)

Experience :

- Pre-sales: 1 year (required)

Language :

- Hindi (required)

Location :

- Perungudi, Chennai, Tamil Nadu (required)

Work Location: In person

📌 Hindi Customer Success Associate (Perungudi)
🏢 Jnana Inventive Private
📍 Perungudi