Customer Care Executive - E-commerce (Prakrithi by Ramya)

Location : Calicut (Kozhikode) Salary : ₹12,000 - ₹15,000 per month Working Hours : 10:00 AM - 7:00 PM Open Positions : 3

About Us

Prakrithi by Ramya is a premium designer boutique specializing in sarees, bridal wear, and custom designs. We serve customers across India and internationally through our website and social media platforms.

Responsibilities :

- Handle customer queries via:

- Website chat

- WhatsApp

- Instagram messages

- Assist customers with product details, orders, and styling queries

- Resolve customer complaints and provide timely solutions

- Coordinate with internal team for order updates and dispatch

- Maintain a professional and friendly communication tone





- Ensure high customer satisfaction and repeat engagement

Requirements :

- Fluent in English and Malayalam (mandatory) :

- Good communication and interpersonal skills

- Basic computer knowledge

- Ability to handle multiple chats and calls efficiently

- Positive attitude and energetic personality

- Prior experience in customer support is a plus

Preferred

- Experience in e-commerce / retail / fashion industry
- Familiarity with Instagram & WhatsApp Business

Note

- Immediate joiners preferred

Job Types : Full time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive (Kozhikode)
🏢 Prakrithi by Ramya
📍 Kozhikode