BPO Associate - Fresher

Location : Hinjewadi, Pune, Maharashtra

Job Type : Full-time Experience : Fresher / 0-1 year Salary : ₹3,00,000 - ₹14,00,000 per annum* Work Location : In office Industry : BPO / Customer Service / Business Process Outsourcing

Job Summary

Key Responsibilities

- Understand customer requirements and provide accurate information and solutions.
- Maintain professional and courteous communication with customers.
- Follow company processes, quality standards and customer-service guidelines.
- Record customer interactions and update information accurately in the system.
- Escalate complex issues to the appropriate team when required.
- Meet assigned productivity, quality and customer-service targets.
- Maintain confidentiality of customer and company information.
- Work effectively with team members and supervisors.

Requirements :

- Freshers are welcome to apply.
- Minimum qualification: 12th pass / Graduate, depending on the process.
- Good verbal and written communication skills.
- Ability to understand and communicate in English.
- Customer-focused attitude with good listening and problem-solving skills.




- Willingness to work from the Hinjewadi, Pune office.
- Willingness to work in rotational shifts, including night shifts, where applicable.

Preferred Skills

- Customer service
- Communication skills
- Problem solving
- Active listening
- Basic computer skills
- Data entry

What We Offer

- Fresher-friendly work environment
- Structured training and onboarding
- Career growth opportunities
- Performance-based incentives, where applicable
- Employee benefits as per company policy
- Opportunities to work with domestic and/or international processes

Salary

₹3 LPA - ₹14 LPA , depending on the process, communication skills, relevant experience, performance, incentives and role requirements.

*Actual compensation offered will be communicated during the recruitment process and may vary by process/position.

Application Process

Work Location : Hinjewadi, Pune Employment Type : Full-time, On-site

Pay: ₹299,938.18 - ₹1,417,632.79 per year

Benefits :

- Commuter assistance
- Provident Fund

Work Location: In person

📌 Bpo Associate (Hinjawadi)
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