Minimum qualifications :

- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.

Preferred qualifications :

- 3 years of experience in a technical project management or a customer-facing role.
- Experience developing customer-focused solutions including: troubleshooting, finding new processes or product features.
- Experience in the online media landscape.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

- To learn more about gTech, check out our video.

Responsibilities :

- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams,



agencies and partners.
- Analyze data and insights to identify systemic improvement opportunities, own and execute projects to lead improvements in product, technology, operational process, policy and customer awareness.
- Engage with Google advertisers, product, engineering, policy and sales teams, agencies, and partners to build relationships and foster cooperative problem-solving.
- Partner with our Sales, Agency, and other cross-functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

📌 Product Solution Engineer Apps, Gtech Ads Cx (Gurugram)
🏢 Google
📍 Gurugram