Job Description - Inside Sales Coordinator (MORX RFID Segment)

Company : Mantra Softech Pvt. Ltd. Location : Ahmedabad Position : Inside Sales Coordinator Experience : 1-3 Years Employment Type : Full-Time

Education : Bachelor's Degree in Business, Marketing, Communications, or a related field

About the Role

This role requires excellent communication skills, strong analytical abilities, and a customer-focused approach to drive business growth and ensure seamless sales operations.

Key Responsibilities Sales Coordination & Pipeline Management

- Manage the complete sales pipeline from lead generation to order closure.
- Maintain accurate customer records and sales opportunities in the CRM system.
- Track daily sales activities and prepare weekly/monthly sales reports.
- Coordinate with the sales team to ensure timely follow-up on leads and business opportunities.
- Monitor sales progress and support the team in achieving targets.

Lead Generation & Customer Engagement

- Generate and qualify leads through inbound and outbound activities.
- Understand customer requirements and recommend suitable MORX RFID solutions.
- Build long-term relationships with prospects and existing customers through regular follow-ups.
- Handle customer inquiries, objections, and coordinate with the sales team to support successful deal closures.

CRM & MIS Management

- Maintain and update customer information, interactions, and sales opportunities in the CRM platform.
- Ensure accurate and timely CRM updates.
- Prepare MIS reports, sales dashboards, and management reports using Microsoft Excel.
- Monitor lead status and sales performance metrics.

Cross-functional Coordination

- Coordinate with Sales, Marketing, Operations, and Customer Support teams for smooth execution of business activities.




- Support order processing and customer onboarding.
- Ensure timely communication between internal departments and customers.

Product & Market Knowledge

- Develop a strong understanding of MORX RFID products and solutions.
- Stay updated on industry trends, competitor offerings, and customer requirements.
- Collect customer feedback and share market insights with internal teams.

Key Result Areas (KRAs)

- Efficient management of the sales pipeline.
- Timely lead generation, qualification, and follow-up.
- Accurate CRM data management and MIS reporting.
- Achievement of sales support KPIs.
- High customer satisfaction through proactive communication.
- Effective coordination with cross-functional teams.

Required Skills & QualificationsEducational Qualification

- Bachelor's Degree in Business Administration, Marketing, Communications, or a related field.

Experience

- 1-3 years of experience in:

- Inside Sales

- Sales Coordination

- Sales Operations

- Customer Service

- Business Development Support

Technical Skills

- Hands-on experience with CRM platforms such as:

- Salesforce

- HubSpot

- Zoho CRM

- Any equivalent CRM software

- Knowledge of B2B sales processes and lead management.

- Strong proficiency in Microsoft Excel, MS Office, and reporting tools.

- Experience with sales automation and lead generation platforms is preferred.

Soft Skills

- Excellent verbal and written communication.
- Robust interpersonal and relationship-building skills.
- Good negotiation and problem-solving abilities.
- Strong analytical and reporting skills.
- Ability to multitask and prioritize work effectively.
- Self-motivated, goal-oriented, and capable of working independently.

Pay: From ₹25,000.00 per month

Work Location: In person

📌 Inside Sales Coordinator (Ahmedabad)
🏢 Mantra Softech (India
📍 Ahmedabad