Role description

Job title: Principal Application Support Analyst

You should be able to work collaboratively with other IT teams and business stakeholders and have excellent communication and problem-solving skills.

What you’ll do

- Provide Core Banking Application Support
- Support and maintain Core Banking Platform packages (specifically but not restricted to Temenos T24
- Find ways to improve systems and processes to deliver with more streamlined resources. For identified improvement ideas, drive implementation.

Qualify and quantify benefits. - You will undertake proactive trend analysis to identify trends and raise problem records to ensure that the underlying cause is understood, and recurrence prevented.

- Champion and own the problem management process for your Domain driving adherance to the process and best practice.
- Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met.
- Through active oversight of incidents within the team, ensure that service impacting incidents are prioritised and user expectations are managed throughout.
- Ensure that root cause is always understood for service impacting incidents and action is taken to prevent re-occurrence.
- Identify risks to the overall service and ensure that these are raised in a timely manner to Application Service Manager.

The knowledge, experience and qualifications you need

- Experience in T24 modules such as Securities (SC), Asset Management (AM) and Securities Corporate Actions (SCC), Payments (FT) and Loans and Deposits (LD)



and Money Market (MM)
- Experience in T24 COB and resolving associated incidents. - Java, SQL and Unix knowledge are additional assets (trouble shooting, ability to read and understand code)
- Experience working with vendors and suppliers.
- Understanding of IT security and compliance (including data privacy regulations, information security policies, and compliance frameworks such as GDPR)
- Understanding of ITIL processes and procedures.
- Strong communication and networking skills The knowledge, experience and qualifications that will help
- Experience with project management methodologies and tools is highly desirable.
- Capable of remaining positive when under pressure.
- An inquisitive thinker with an attention to detail.
- Enjoys dealing with business and technical users at all levels of the organisation.
- Ability to multi-task and operate in a quick-changing environment.
- Committed to deliver innovative and quality service.
- Enjoys process improvement and solving problems.
- Self-motivated and enthusiastic.
- Ability to deal credibly with business and technical users at all levels of the organisation.




- Ability to operate under pressure and deliver to demanding deadlines.
- Ability to deal with change and engage proactively with change initiatives.
- Flexible to work during evenings and weekend when escalation or on-call work is required.

We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. Skills

Temenos T24, UNIX, Wealth Management, SQL, Core Banking, Data Analysis, Incident Management, Problem Management, Production Support, Issue Analysis, ITIL About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Associate IiProduction Support (Chennai)
🏢 UST
📍 Chennai