Location : Chembur, Mumbai (Work from Office) Working Hours : Monday to Saturday, 12:00 PM - 9:00 PM Experience : Minimum 5 years in BPO Quality, Sales Training, or Process Improvement roles Compensation : ₹10,00,000 - ₹12,00,000 per annum (based on experience and industry standards)

About the Role

We are looking for a dynamic and self-driven Sales Coach who can take ownership of end-to-end process improvement and training within our BPO operations.

This is a strategic and hands-on role that blends coaching, quality management, and operational excellence.

Key Responsibilities

- Gain an in-depth understanding of all operational and sales processes within the organization.
- Design and refine quality frameworks and process checkpoints across departments.
- Ensure continuous quality checks are being performed and take proactive steps to raise standards.
- Coach and motivate sales and service staff to enhance communication, conversion, and customer experience.
- Lead a team of Quality Analysts - hire, train, guide, and evaluate their performance.
- Conduct regular calibration sessions with teams to maintain alignment on quality parameters.
- Identify skill gaps and design customized training sessions to improve sales effectiveness and service delivery.
- Resolve conflicts between the operations and quality teams through effective communication and teamwork.




- Review and analyze quality metrics, feedback, and trends to recommend actionable improvements .
- Participate in management meetings and contribute to strategic quality and sales initiatives.

Requirements :

- Minimum 5 years of experience in Quality Management, Sales Coaching, or Process Improvement in a BPO or customer service environment .
- Proven ability to develop, implement, and monitor quality processes .
- Robust communication, leadership, and people management skills.
- Excellent analytical ability with a creative and solution-oriented mindset .
- Ability to train, inspire, and influence teams toward continuous improvement.
- Self-starter who thrives in a dynamic and fast-paced environment .

What We Offer

- Competitive salary based on experience
- Performance-based incentives and growth opportunities
- Freedom to innovate and implement new process improvement strategies
- Supportive and collaborative team culture

Job Types : Full-time, Permanent

Pay: ₹80,000.00 - ₹100,000.00 per month

Benefits :

- Flexible schedule
- Provident Fund

Ability to commute/relocate:

- Chembur, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience :

- Sales Coach: 2 years (required)

Work Location: In person

📌 Sales Coach (Chembur)
🏢 Back2Study
📍 Chembur