Lucknow, Uttar Pradesh

Job Summary

Power BI L1 Support Analyst is responsible for providing first-level support for Power BI reports, dashboards, datasets, and user access issues. The role focuses on monitoring, troubleshooting, incident management, and ensuring uninterrupted BI services for business users.

Key Responsibilities

Provide Level-1 support for Power BI users and business stakeholders. Monitor Power BI dashboards, reports, data refreshes, and scheduled jobs. Investigate and resolve basic report, visualization, and access-related issues. Manage incidents, service requests, and escalations through ITSM tools (e.g., ServiceNow). Perform user provisioning, role assignments, and workspace access management. Validate data refresh failures and coordinate with L2/L3 teams for complex issues. Track and maintain SLA compliance for incidents and service requests. Communicate issue status and resolution updates to end users. Support report deployment activities following defined change management procedures. Maintain support documentation, knowledge articles, and standard operating procedures. Perform basic health checks on Power BI Service, gateways, and data connections.



Identify recurring issues and recommend process improvements.

Skill Requirements

Basic understanding of Power BI Desktop and Power BI Service. Knowledge of dashboards, reports, datasets, and workspaces. Understanding of data refresh schedules and gateway concepts. Familiarity with SQL fundamentals and data analysis. Knowledge of Microsoft 365 and Azure AD user management. Experience with ITSM tools such as ServiceNow. Solid troubleshooting and analytical skills. Good customer service and communication skills. Ability to work in a shift-based support environment. Attention to detail and documentation skills.

Other Requirements

Incident Resolution Rate First Contact Resolution (FCR) SLA Compliance % Mean Time to Resolve (MTTR) User Satisfaction (CSAT) Ticket Backlog Reduction Knowledge Article Utilization

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📌 Analyst (Support & Operations) (Lucknow)
🏢 HCLTech
📍 Lucknow