We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
India - Work from Office
Competitive Salary & Advantages Role Overview
Role Responsibilities: Manages customer interactions & records reported issues in the ITSM
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Willing to work from office 5 days in a week.
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills