Senior Administrator - Microsoft 365 Administration

- Lucknow, Uttar Pradesh

Job Summary : Key Responsibilities :

- 1. Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.

- 1. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.

- 1. Enhance Knowledge Management By Updating And Managing The Knowledge Base, Providing Training To Current Team Members, And Coaching Analysts To Improve Team Performance.

- 1. Monitor And Improve Customer Satisfaction Metrics Through First Call Resolution Initiatives, Minimizing Case Reopens And Rejected Resolutions While Addressing Potential Security Threats.

- 1. Adhere To Quality Standards And Regulatory Requirements,



Ensuring Compliance With Company Policies And Contributing To Continuous Service Improvement.

Skill Requirements :

- 1. In-Depth Knowledge Of O365 Administration And Its Services.

- 1. Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments.

- 1. Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions.

- 1. Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams.

- 1. Solid Understanding Of Security Best Practices Related To O365.

Other Requirements :

- 1. Microsoft Certified: Security, Compliance, And Identity Fundamentals (Optional But Valuable).

- 1. Microsoft 365 Certified: Enterprise Administrator Expert (Optional But Valuable)

📌 Senior Administrator - Microsoft 365 Administration (Lucknow)
🏢 HCLTech
📍 Lucknow