Job Title:IT Administrator - Remote (India) | Support for U.S. Operations

Location: Hyderabad, India (100% Work From Home)

Work Hours: 6:00 PM - 2:30 AM IST (Aligned with U.S. business hours)

Employment Type: Full time

Experience Required: Minimum 5 Years

Education: Bachelor’s Degree in Information Technology or related field

About the Role

Key Responsibilities

l Provide Level 1 and Level 2 IT support to U.S. field personnel and corporate users

l Manage and administer Microsoft 365 (Office 365) environment

l Handle ticket management using Zendesk ticketing system

l Provide remote troubleshooting using ManageEngine tools

l Support laptop and mobile device provisioning, configuration, and asset management

l Administer Microsoft Intune and JAMF for device lifecycle management

l Maintain IT asset inventory and ensure compliance with company policies

l Manage and update LMS (Learning Management System) content and user access

l Create and maintain clear technical documentation and user guides

l Ensure timely resolution of support requests within SLA guidelines

Required Skills & Technical Expertise

l Strong experience with Microsoft 365 administration

l Hands-on experience with Zendesk ticketing platform

l Proficiency with ManageEngine remote login/support tools





l Experience managing devices using Microsoft Intune

l Experience with JAMF for Apple device management

l IT asset lifecycle management experience

l LMS content management and administration

l Excellent troubleshooting skills across Windows, macOS, and mobile platforms

l Strong written and spoken English communication skills

Qualifications

l Bachelor’s Degree in Information Technology or related discipline

l Minimum 5 years of experience in IT Administration / IT Support roles

l Experience supporting remote or distributed teams (preferred)

l Ability to work independently during U.S. hours

Preferred Attributes

l Experience working with American companies or U.S.based operations

l Strong customer-service mindset

l Ability to prioritize tasks in a fast-paced support environment

l High attention to detail and documentation

Job Types : Full-time, Permanent

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Benefits :

- Health insurance
- Provident Fund
- Work from home

Experience :

- IT admin: 4 years (preferred)

Location :

- Hyderabad, Telangana (preferred)

Work Location: Hybrid remote in Hyderabad, Telangana

📌 IT Administrator - Remote (India) (Hyderabad)
🏢 Tial Alphabet
📍 Hyderabad