Gilead Sciences seeks an IT Support Engineer II to provide Tier 2 and Tier 3 technical support for employees and executives in Bengaluru. The role covers hardware, software, mobile devices, collaboration tools, and emerging technologies, with emphasis on high-touch customer service and operational support across a global follow-the-sun model.

Responsibilities

Deliver onsite and remote Tier 2/3 support for hardware, software, mobile, identity, and collaboration technologies

Manage incidents and requests end-to-end: diagnose root cause, implement resolution, validate functionality, document outcomes

Provide break-fix support for workstations, mobile devices, secure access, and home-network connectivity

Support executive meetings, town halls and events through technical readiness and live assistance





Participate in global follow-the-sun support model with flexibility for evening, weekend and holiday coverage

Requirements

Bachelor's degree and 5 years of enterprise IT support experience

Hands-on support for Windows, macOS, iOS, Android, and collaboration platforms

Experience supporting senior executives with confidentiality and composed service approach

Proficiency with identity, access, endpoint management, and network connectivity

Process improvement, project delivery, testing, and user enablement experience

Solid troubleshooting, customer service, and communication skills

Familiarity with Microsoft Copilot or enterprise AI assistants preferred

📌 IT Support Engineer - Afternoon Shift (Bengaluru)
🏢 Gilead Sciences
📍 Bengaluru