Our partner is looking for a Candidate Support Specialist based in India. We are looking for a detail-oriented and customer-focused qualified to support the smooth progression of background verification processes. In this role, you will manage missing information requests, coordinate documentation collection, and ensure verification cases move forward efficiently. Working closely with internal Scoping and Delivery teams, you will help minimize delays and maintain high service standards. Your communication, organization, and problem-solving skills will contribute directly to a seamless and positive candidate experience. This remote opportunity offers a collaborative, international environment within a fast-growing HR technology organization. If you enjoy helping people, managing processes, and making a meaningful impact, this role offers an excellent opportunity to grow professionally. Accountabilities - Manage centralized Missing Information (MI) follow-ups to ensure background verification cases progress efficiently and without unnecessary delays. - Contact candidates and clients through email, phone, and chat to collect outstanding, missing, or incomplete documentation and information. - Monitor active MI cases, track progress, and ensure resolution within established Service Level Agreements (SLAs). - Maintain clear, professional,



and responsive communication across all support channels. - Provide candidate-facing assistance and guidance throughout the background verification process, including Candidate Data Entry (CDE) completion. - Help candidates resolve technical difficulties and navigate verification-related procedures. - Explain documentation requirements and support candidates in submitting the necessary information accurately. - Collaborate with internal teams to resolve outstanding issues, improve case progression, and maintain service quality. - Requirements: - Previous experience in customer support, candidate services, recruitment coordination, or a similar administrative or operational role. - Proficiency with email, chat platforms, phone systems, and support or case management tools. - Ability to manage sensitive information discreetly and maintain strict data confidentiality. - A customer-focused mindset and commitment to delivering a positive candidate experience. - Experience in HR services, background verification, recruitment support, or candidate administration; familiarity with Missing Information (MI), Candidate Data Entry (CDE), and background verification workflows. Benefits: - Fully remote working arrangement. - Structured onboarding, training, tools, and resources to help you succeed.

📌 Remote Support Specialist (India)
🏢 Jobgether
📍 India