Location: Gurugram

Experience: 1–5 Years
Employment Type: Full-Time
Work Mode: 100% Work From Office

Job Overview:

TCS is looking for experienced International Customer Service Associates to support customer complaints and service requests. Candidates should have international voice or help desk experience, with a robust preference for professionals from airline, aviation, and travel-related BPO processes.

The role involves understanding customer concerns, coordinating with different departments, and ensuring timely resolution of service issues.

Roles & Responsibilities:

- Understand and analyze customer complaints and service requests.

- Coordinate with relevant departments to ensure timely resolution.

- Handle customer interactions through voice and written communication.

- Review and comprehend customer emails and supporting information.

- Work on multiple business applications and internal systems.

- Follow up with customers to obtain additional details when necessary.





- Maintain accurate records and ensure proper communication with stakeholders.

- Coordinate with client and internal supervisors for daily operations.

Candidate Requirements:

- 1–5 years of relevant experience in international customer service or help desk operations.

- Prior international voice BPO experience is required.

- Airline, aviation, or travel support experience is strongly preferred but not mandatory.

- Excellent English verbal and written communication.

- Strong email understanding and comprehension skills.

- Good coordination, problem-solving, and customer-handling abilities.

- Must be comfortable working in a rotational schedule.

- Freshers are not eligible.

Additional Information:

- Work location: Client location, Gurugram.

- 5 working days with rotational offs (Monday–Sunday).

- Weekend shifts included.

- No cab facility or transport reimbursement.

- 100% Work From Office.

📌 Customer Service Associate - International Process (Gurgaon) (Gurugram)
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📍 Gurugram