Sales, Customer Success, hiring and the financial operating rhythm. Sales win rate and forecast accuracy. Speed and quality of hiring. You build the machine that makes their numbers repeatable.

- Reports to: CEO.
- Compensation: ₹60–80 LPA fixed, 20% target bonus, 0.5% to 1.0% ESOPs.

Brands hire an AI support team that resolves repeat customer questions from start to finish. Richpanel replaces the old helpdesk and the next few support hires. We serve 3,000+ paying brands.

Sales wins, and we cannot always say why. Hiring happens when the founder finds a weekend. You are the first general manager we have hired, and the highest-priority operating hire in the company. Sales results belong to the person running Sales. You build the qualification, forecasting and coaching system underneath them, sitting in the deal reviews and the lost-deal calls until you understand the business well enough to be useful. Same in Customer Success. Sales, with the leader running it

- Pitch, qualification and a definition of a real opportunity that survives a forecast call.
- AE coaching built on recorded calls, not opinion.

Customer Success, with the leader running it

- Onboarding and implementation that gets a customer live and getting value fast.
- Health scoring that flags a churn risk while there is still time to act.
- Churn prevention and CSM coaching.
- Performance management that starts a conversation in month one, not month nine.

Budgets, headcount planning and profitability guardrails. The weekly operating cadence, the monthly business review and quarterly planning.
• Use AI to do the work of a much larger operations team. Not a policy function. Not an office or admin function. Not a program office that produces status decks about work other people did.

If your instinct on arriving is to run Sales yourself, this will not work. You have 10+ years in general management, business operations or chief of staff roles,



including time inside a company under 200 people.

- You understand a B2B SaaS revenue engine well enough to be useful in a deal review: pipeline, win rate, forecast, GRR, NRR, CAC and payback.
- Most of your impact here will happen in writing.
- You want to run Sales or CS yourself. This role reads call recordings and rebuilds spreadsheets.
- You want to be remote. Sit in on sales calls, customer demos, onboarding sessions and engineering standups.
- Map every process the company depends on and mark the ones that live in one person's head.
- Bring the CEO an honest list of what breaks first at twice the size.

Ship the sales operating system: qualification, deal review, forecast and win-loss.

- Ship the hiring system: scorecards, interview loops, trained interviewers, an offer process.
- Run the first quarterly planning cycle end to end, with owned and dated commitments.
- Have taken a meaningful set of recurring meetings off the CEO's calendar for good.

The CEO is not in the operating loop.

We sell software that lets a small team do the work of a much larger one, then run the company the same way. You are building the internal version of our own product thesis.

- You report to the CEO and you sit in the room where the company's decisions get made.
- Long-term upside. Compensation
- 60,00,000 to ₹80,00,000 per year, based on experience.
- Target bonus: 20% of fixed, tied to the company's operating scorecard.
- Target cash compensation: ₹Advantages: Paid time off, learning and development support, company offsites, health cover and the equipment you need.

Ship the rough version, learn from contact with reality, then improve it.

Design the sales or CS operating cadence you would run here in your first 90 days.
Meet the leaders running Sales, Customer Success and Engineering. Meet the CEO. One time you told a founder or CEO something they did not want to hear, and what happened next.
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📌 Remote Delivery Manager (Bengaluru)
🏢 Richpanel
📍 Bengaluru