Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India.Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision.Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.We are seeking a Salesforce Site Reliability Engineer (SRE) / Managed Services Reliability Engineer to ensure the availability, reliability, performance, and operational health of Salesforce and related managed services.The role combines SRE and DevOps monitoring practices with Salesforce platform knowledge.The ideal candidate will work across observability, incident management, Salesforce production operations, integrations, SLA/OLA management, reliability engineering, and continuous improvement.Monitoring & Observability :- Monitor Salesforce applications, integrations, APIs, middleware, and related managed services using Datadog or similar observability tools.- Track application health, performance, availability, errors, API failures,



and integration issues.- Identify reliability and performance trends across Salesforce production environments.- Establish effective monitoring practices to improve platform visibility and operational health.Coordinate with Salesforce development, integration, infrastructure, and third-party teams during incidents.- Salesforce Operations:- Maintain strong working knowledge of Salesforce Sales Cloud and Service Cloud.- Apply knowledge of Apex, APIs, integrations, Flows, governor limits, and Salesforce platform architecture.- Monitor Salesforce jobs, integrations, API limits, failed transactions, automation failures, and other production issues.- Support release deployments and production validation.- Identify Salesforce platform issues that may impact availability, performance, or reliability.- Collaborate with Salesforce developers and administrators to resolve production issues.Managed Services & SLA Management:- Act as the reliability and technical operations layer for Salesforce managed services.- Monitor operational performance against agreed service levels.- Reliability & Continuous Improvement:- Identify performance, availability, and reliability trends.- Drive improvements in MTTR, incident volume, platform availability, and alert quality.- Automate repetitive monitoring and operational activities wherever possible.- Continuously improve monitoring, support, and operational processes.Strong experience in Salesforce production support, managed services, SRE, DevOps,



or reliability engineering.- Good understanding of Salesforce Sales Cloud and Service Cloud.- Strong understanding of Salesforce APIs, integrations, Apex, Flows, governor limits, and platform architecture.- Experience with application and infrastructure monitoring/observability tools such as Datadog or similar platforms.- Experience configuring alerts, thresholds, dashboards, and operational KPIs.- Strong incident, escalation, and problem-management experience.- Experience troubleshooting Salesforce production issues and integrations.- Experience with RCA, preventive actions, and continuous improvement.- Salesforce.- Salesforce Sales Cloud.- Salesforce Service Cloud.- Salesforce Production Support.- Monitoring & Observability.- Datadog or similar monitoring tools.- Salesforce APIs & Integrations.- Salesforce Flows.- Root Cause Analysis.- Reliability Engineering.SRE/DevOps experience.- Experience with Datadog dashboards and advanced monitoring.- Experience with middleware and enterprise integrations.- Automation of monitoring and operational activities.- CI/CD and release management experience.- Experience with ITSM tools.- Knowledge of Salesforce deployment and release processes.- Experience with production performance optimization.- Knowledge of additional Salesforce Clouds and enterprise platforms.Proactive approach to identifying reliability and performance risks.- Solid focus on SLA adherence and service quality.- Ability to work effectively with Salesforce developers, administrators, infrastructure, integration, and third-party teams.-

📌 Senior SalesForce Engineer (Devops) (India)
🏢 Algoworks Technologies
📍 India