Job Description: International HR Services Specialist

Job Codes: 436487 (Chennai) | 436489 (Bengaluru)
Location: Chennai / Bengaluru
Experience: 5–6 Years
Band: BPO 3/4
Salary: Up to ₹9 LPA
Work Mode: 100% Work from Office (WFO)
Shift: 24×7 Rotational / Region-Based Shifts
Role Type: Individual Contributor

Job Overview

We are looking for an experienced International HR Services Specialist to join our Global HR Operations team. The role involves managing end-to-end HR administrative activities across multiple international regions, ensuring accurate employee data, timely processing, compliance, and a positive employee experience.

The ideal candidate should have strong hands-on expertise in Workday and ServiceNow, along with experience in international HR operations, employee lifecycle management, compensation administration, and HR documentation.

Key Responsibilities

1. Employee Lifecycle Management

- Manage and close probation processes for new hires through Workday.

- Assign missing employee pay groups to ensure accurate payroll alignment.

- Maintain and update employee contract notifications.

- Process fixed-term contract extensions in accordance with company policies and compliance requirements.

2. HR Letters and Documentation

- Generate, review, and distribute job change letters through Workday.

- Prepare compensation change letters and ensure accuracy before delivery.

- Proofread employee letters and conduct error checks before submission.

- Support the preparation of visa letters, employment reference letters, and other HR documentation.

3. Compensation and Benefits Administration

- Review and process shift allowance and on-call allowance requests.

- Audit monthly time-off data, including positive and negative leave balances.





- Review employee leave requests and manage over-utilized time-off cases.

- Ensure compensation and absence-related transactions are processed accurately.

4. Employee Support and Query Resolution

- Act as the first point of contact for employee HR queries through ServiceNow.

- Triage, investigate, and resolve HR-related cases within agreed timelines.

- Review and process short-term leave certification forms for applicable geographies.

- Maintain high standards of employee experience and service delivery.

5. Quality, Compliance and Reporting

- Conduct regular audits of employee data in Workday.

- Maintain data accuracy, confidentiality, and compliance with regional HR policies.

- Prepare reports and provide operational insights to HR leadership.

- Identify process gaps and recommend improvements to enhance service quality.

Required Qualifications and Experience

- Graduation is mandatory.

- 5–6 years of experience in International HR Operations / HR Shared Services.

- Strong hands-on expertise in Workday, including:

- Core HR and employee data management

- Employee lifecycle transactions

- Letter generation and contract management

- Compensation administration

- Absence and time-off management

- Practical experience with ServiceNow or similar ticketing and case management tools.

- Good understanding of international HR processes, compliance,



and documentation standards.

- Strong proofreading, auditing, and quality control skills.

- Ability to manage high-volume transactions with accuracy and timely delivery.

- Excellent written and verbal English communication skills.

- Strong analytical, critical-thinking, and problem-solving abilities.

- Flexibility to work in a 24×7 support environment.

Preferred Skills

- Experience using Python scripts to automate employee filings, HR audits, and letter generation.

- Exposure to HR process automation and continuous improvement initiatives.

- Experience supporting multiple international geographies.

- Strong stakeholder management and employee service orientation.

Key Competencies

- International HR Operations

- Workday HCM

- ServiceNow Case Management

- Employee Lifecycle Management

- HR Documentation and Letter Generation

- Compensation Administration

- Absence and Leave Management

- Employee Data Audits

- HR Compliance

- Employee Query Resolution

- Process Improvement and Automation

- Stakeholder Management

- Quality Control and Attention to Detail

- MS Office and Reporting

Working Conditions

- Work Location: Chennai / Bengaluru

- Work Mode: 100% Work from Office; work from home is not available.

- Shift: 24×7 rotational shifts based on regional coverage requirements.

- Candidates should be adaptable to work extended hours when required to meet business deadlines.

- This is an Individual Contributor role.

Important Hiring Notes

- Graduation is compulsory.

- PAN and Date of Birth (DOB) are required for employee profile creation in the recruitment database.

- Former and current TCS / Tata employees are not eligible to apply.

📌 International HR Services Specialist (Chennai)
🏢 Gratitude
📍 Chennai