Working at Target means helping all families discover the joy of everyday life. Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.
Target Enterprise Services (TES) is close to the action when it comes to supporting guests, team members and enterprise partners. Through our Service Centers, we deliver exceptional experiences, resolve complex issues, generate business insights and help shape enterprise decisions that improve the end-to-end guest journey.
As a Director, Service Center, you will lead a large-scale service center operation while serving as a strategic voice for the guest across the enterprise. Manager or Managers and 100+ team members servicing guest contacts to deliver exceptional guest outcomes, operational excellence and team engagement while influencing broader business decisions that improve the end-to-end guest experience.
You will leverage guest feedback, contact drivers, data insights and operational intelligence to identify friction points, influence upstream solutions and improve how Target serves guests across channels.
You will partner closely with Product, Technology, Digital, Stores, Operations, Merchandising and other enterprise teams to transform insights into action, drive innovation and shape the future of service delivery through automation, AI and evolving operating models.
Guest Experience Leadership
Champion the voice of the guest by using service center insights, guest feedback and journey analytics to influence business priorities and improve experiences.
Ensure service center strategies align with Target's commitment to delivering
differentiated and connected guest experiences.
Measure, monitor and improve guest experience outcomes across channels and
Service Center Operations & Organizational Leadership
Lead a large, complex service center organization through senior leaders,



managers and team leaders.
Deliver performance across service, quality, productivity, cost and team engagement metrics.
Balance short-term performance needs with long-term capability building and
transformation priorities.
Translate service center signals, contact drivers, sentiment trends and operational insights into actionable business recommendations.
Shift organizational focus from resolving individual contacts to eliminating the causes of repeat contacts.
Partner with Product, Technology and Digital teams to influence the design of

experiences, tools and processes that improve guest outcomes.
Drive adoption of AI-enabled workflows and operating models that enhance both guest and team member experiences.
Ensure technology implementations align with operational needs, controls and service objectives.
Build trusted partnerships across Product, Technology, Stores, Operations,

Merchandising, Finance, Human Resources And Other Enterprise Functions.
Influence senior leaders through data-driven insights, operational expertise and guest- centered recommendations.
Represent Service Center perspectives during strategic business initiatives and

transformation efforts.
Transformation & Change Leadership
Lead large-scale operational and organizational transformation initiatives.
Navigate ambiguity while balancing service delivery, experience, technology, talent and financial considerations.




Lead teams through change while maintaining engagement, performance and business continuity.
Talent & Organizational Capability
Develop leaders through coaching, sponsorship, mentoring and meaningful growth opportunities.
Anticipate evolving skill requirements as technology changes the nature of work and service delivery.
Create career pathways and capability strategies that support long-term organizational success.
Bachelor's degree or equivalent experience.
10+ years of progressive leadership experience in service centers, contact centers, customer experience, operations, shared services or related environments.
Demonstrated experience leading large, complex service organizations and developing high-performing teams.
Experience improving end-to-end guest, customer or consumer experiences.
Experience partnering with Product, Technology, Analytics or Digital teams to improve customer experiences.
Exceptional stakeholder management, communication and influencing skills.
Experience leveraging technology, automation and AI-enabled solutions to improve business outcomes.
Experience leading large-scale service transformation efforts.
Experience working within retail, e-commerce, consumer-facing or omnichannel
Experience redesigning workflows and operating models using automation or GenAI capabilities.
Experience influencing enterprise strategy through customer insights and operational intelligence.
Experience managing complex cross-functional portfolios and executive-level
We are committed to creating meaningful experiences for our guests and team members. As a Director, Service Center, you will have the prospect to shape strategy, influence enterprise outcomes, develop future leaders, and make a significant impact on the success of Target's business and culture.

📌 TEMP Guest Services Coordinator (Bengaluru)
🏢 Target
📍 Bengaluru