We’re game changers. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D.; This is an advanced contributor role with strategic influence—requiring content planning, cross-functional collaboration, and process improvement.
Own end-to-end documentation for complex enterprise software products.
Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content.
Create and maintain structured content: user guides, developer/API docs, and contextual help.
Create and integrate visual aids and videos to enhance comprehension.
Align deliverables with Agile sprints and release timelines.
Provide editorial and mentoring support to other writers and content contributors
4-7 years of experience as a technical writer in an enterprise software development environment.

- Experience working with large-scale enterprise products and understanding the nuances of multi-tenant, cloud-native platforms.
- Skilled at documenting user workflows, product configurations, and system integrations within enterprise ecosystems.
- Deep experience in Agile environments and topic-based authoring.
- Experience creating clear and structured guides for different audiences, including developers (API documentation).
- Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence), SnaGit, Camtasia, Clip Champ, Litmos, and XML authoring
- Experience creating videos for technical documentation. Experience with ClipChamp or Camtasia is an advantage.




- Passionate about quality, great communication skills, and excellent teamwork capabilities.
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of work from home, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Tech Manager, Technical Writing, Actimize
NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

📌 Senior Technical Author / Technical Writer Fully Remote (Pune)
🏢 NICE
📍 Pune