We are looking for a Support Service Program Coordinator who will manage end-to-end vendor governance and resource procurement operations . The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, ensuring timely delivery within defined SLAs.
Key Responsibilities
Vendor Governance & Management
Manage end-to-end vendor governance strategies across regions/countries
Onboard, train, and engage vendors on an ongoing basis
Monitor vendor performance using defined KPIs and scorecards
Drive continuous improvement in vendor productivity and compliance
RFx & Commercial Management
Manage RFQ, RFP, and RFI processes for vendors
Handle country-wise rate negotiations and rate closures
Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
Manage contract-related documentation and compliance
Resource Planning & Delivery
Own end-to-end resource planning and allocation
Ensure timely delivery of resources within agreed SLAs
Coordinate closely with internal stakeholders to understand demand
Proactively manage risks, delays,
and escalations
Catalog & Process Management
Manage vendor and rate catalogues end-to-end
Ensure data accuracy and regular updates
Drive process standardization and documentation
Stakeholder Management
Handle internal and external stakeholder management effectively
Lead escalation management and resolution
Act as a single point of contact for vendor-related matters
Required Skills & Competencies
Strong experience in vendor governance and procurement