Role & responsibilities : The candidate will be responsible for managing application managed services, ensuring SLA compliance, driving service governance, and coordinating critical incidents and releases.The individual will act as the primary day-to-day point of contact for the Application Managed Services Manager and ensure seamless service delivery through effective coordination with technical teams and business stakeholders.- Act as the primary day-to-day contact for the Application Managed Services Manager.- Monitor and manage SLA performance and service delivery commitments.- Prepare governance reports, service dashboards, and performance updates.- Coordinate and manage P1/P2 incidents and critical escalations.- Lead problem management activities and conduct Root Cause Analysis (RCA).- Manage release readiness, deployment planning,



and change management activities.- Ensure compliance with ITIL processes and service management standards.- Track incidents, changes, problems, and service requests.- Coordinate with technical teams and business stakeholders.- Identify opportunities for continuous service improvement.Preferred candidate profile : - Solid experience in IT Service Delivery / Technical Service Management.- Hands-on knowledge of ITIL frameworks and processes.- Experience with ServiceNow.- Working knowledge of Jira and Confluence.- Strong understanding of SLA, KPI, Incident, Problem, and Change Management.- Experience in Application Managed Services.- Excellent stakeholder management, communication, and coordination skills.- Ability to manage critical incidents and service escalations effectively. (ref:hirist.tech)

📌 V-Edge - Service Delivery Manager - Application Managed Services (India)
🏢 V EDGE AI BUSINESS CONSULTING PRIVATE
📍 India